Privacy Policy

Introduction

Welcome to EGM System Solutions' Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our garage management system, website, and related services (collectively, the "Services").

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it.

By accessing or using our Services, you agree to this privacy policy. If you do not agree with our policies and practices, your choice is not to use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Data

• Identity Information: Name, email address, telephone number, business name, job title.
• Account Information: Login credentials, account preferences, and other information provided when creating an account.
• Business Information: Business address, tax ID, business contact details, employee information.
• Customer Information: Information about your customers, including names, contact details, vehicle information, service history.
• Financial Information: Billing address, payment information, transaction history.

Non-Personal Data

• Usage Data: Information about how you interact with our Services, including log data, device information, IP address, browser type, time spent on pages, page views and navigation paths.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Analytics Data: Business performance metrics, inventory usage patterns, and other aggregated data used to improve our Services.

How We Collect Information

We collect information through various methods:

• Direct Interactions: Information you provide when creating an account, using our Services, filling in forms, or corresponding with us.
• Automated Technologies: As you interact with our Services, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
• Third Parties: We may receive information about you from third parties, such as business partners, analytics providers, and search information providers.
• Our Mobile Application: If you use our mobile application, we may collect additional information such as mobile device ID, device type, and app usage data.

How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Responding to your requests, inquiries, and support needs
• Personalizing your experience and delivering relevant content and features
• Analyzing usage patterns to enhance our Services and develop new features
• Sending notifications, updates, and marketing communications (if you've opted in)
• Protecting our Services and users from fraudulent, malicious, or illegal activity
• Complying with legal obligations and enforcing our terms of service
• Training our AI systems to improve diagnostic suggestions and predictive capabilities

AI and Machine Learning

Our system utilizes artificial intelligence and machine learning to provide features such as predictive inventory management, diagnostic assistance, and business intelligence. These technologies process data to:

• Analyze patterns in vehicle diagnostics to suggest potential solutions
• Predict inventory needs based on historical usage and seasonal trends
• Generate business insights and performance metrics
• Optimize scheduling and resource allocation

We take steps to ensure that our AI systems are trained on anonymized or pseudonymized data where possible, and we regularly review our algorithms to prevent bias and ensure accuracy.

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors, consultants, and other service providers who require access to your information to perform services on our behalf, such as hosting, data analytics, payment processing, and customer service.
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Affiliates: We may share your information with our subsidiaries and affiliates for purposes consistent with this Privacy Policy.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• Encrypting sensitive information during transmission using SSL technology
• Storing data in secure, monitored environments with restricted access
• Regular security assessments and penetration testing
• Employee training on data protection and security practices
• Implementing access controls and authentication requirements

However, the transmission of information via the internet is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk.

Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to your personal information.
• Right to Rectification: You may request that we correct inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal information under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your information under certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to our processing of your personal information under certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our Services.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: Enable us to personalize our content for you and remember your preferences.
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed to improve our Services and provide more relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page.

We will let you know via email and/or a prominent notice on our Services before the change becomes effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.