Please read these terms carefully before using our platform
Welcome to EGM System Solutions. By accessing or using our website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and EGM System Solutions, Inc. ("EGM," "we," "us," or "our").
If you do not agree to these Terms, please do not access or use our Services. By using our Services, you represent and warrant that you have the legal capacity to enter into this agreement.
Important: These Terms include an arbitration provision that governs any disputes between you and EGM. By agreeing to these Terms, you agree to resolve all disputes through binding individual arbitration, which means you waive your right to a jury trial and to participate in a class action lawsuit.
EGM System Solutions provides a comprehensive garage management system designed to optimize automotive service operations. Our platform includes features such as:
EGM reserves the right to modify, update, or discontinue any aspect of the Services at any time without prior notice. We strive to maintain continuous service availability but cannot guarantee uninterrupted access to our Services.
To access certain features of our Services, you must create an account. When registering for an account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify EGM immediately of any unauthorized use of your account or any other breach of security.
EGM offers different user tiers (Admin, Manager, Technician, etc.) with varying levels of access and permissions. Account administrators are responsible for managing user privileges and ensuring appropriate access controls within their organization.
We may, at our discretion, require additional verification of your identity or business credentials to maintain the security and integrity of our Services.
EGM offers various subscription plans, including Startup, Professional, and Enterprise levels. Each plan provides different features, user limits, and service levels as described on our pricing page. We reserve the right to modify our pricing structure at any time with appropriate notice.
We may offer a free trial period for our Services. Upon completion of the trial period, your account will be automatically converted to a paid subscription unless you cancel before the trial ends.
By subscribing to our Services, you authorize us to charge the payment method provided for the subscription fees at the then-current rates. Payments are processed securely through our third-party payment processors.
Subscription fees are billed in advance on either a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law.
All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales, use, and value-added taxes associated with your use of the Services.
You may upgrade, downgrade, or cancel your subscription at any time through your account settings or by contacting our customer support. Changes to subscription plans will take effect at the start of the next billing cycle.
Cancellation of your subscription will not result in a refund for the current billing period. Upon cancellation, you will continue to have access to the Services until the end of your current billing period.
Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect your personal information. By using our Services, you consent to the data practices described in our Privacy Policy.
The Privacy Policy is incorporated into and forms part of these Terms. Please review the Privacy Policy to understand our practices regarding your personal information.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
You are responsible for all data that you input or upload to the Services, including customer information, vehicle data, and business records. You represent and warrant that you have the right to use and share any data you input or upload to the Services.
You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including but not limited to data protection laws, consumer protection laws, and automotive industry regulations.
The Services, including all content, features, functionality, software, algorithms, and user interface, are owned by EGM and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms do not grant you any right, title, or interest in or to the Services or any content, features, or functionality of the Services. All rights not expressly granted to you are reserved by EGM.
If you provide any feedback, suggestions, or ideas regarding the Services ("Feedback"), you hereby grant EGM a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to compensate you.
You retain all rights to any content you upload, submit, or display through the Services ("Your Content"). By uploading, submitting, or displaying Your Content, you grant EGM a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and display Your Content solely for the purpose of providing and improving the Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EGM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
IN NO EVENT WILL EGM, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The AI Diagnostics Assistant feature is provided as a tool to assist technicians and is not a replacement for professional judgment. EGM makes no warranties regarding the accuracy, completeness, or reliability of the AI-generated suggestions. Users should always rely on their professional expertise and judgment when diagnosing and repairing vehicles.
EGM reserves the right to terminate or suspend your account and access to the Services, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
After termination or cancellation of your account, EGM may retain your data for a limited period as required by law or for legitimate business purposes. You may request deletion of your data by contacting our customer support, subject to our legal obligations and legitimate business needs.
EGM reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and, where appropriate, sending an email notification. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.
It is your responsibility to review these Terms periodically to ensure you are aware of any changes. If you do not agree to the modified Terms, you must stop using the Services.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Delaware.
Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. The arbitration shall be conducted in English and shall take place in Delaware or another mutually agreed location.
All claims and disputes within the scope of these Terms must be arbitrated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user.
If you have any questions about these Terms, please contact us at:
EGM System Solutions, Inc.
1234 Tech Boulevard
Suite 500
San Francisco, CA 94105
Email: legal@egmsystems.com
Phone: (800) 555-1234
Last Updated: February 25, 2025